Our Administrative Assistant is in the office Monday through Thursday, 9:00-3:30. If you call during those days and times and she is able to answer the phone, you will be able to speak with her right away. When Kathy is unable to answer your call, and on days when she not available, you will be able to leave a voice mail message on our secure system, giving us your name, phone number and when we can reach you. Kathy will return your call as soon as possible on the days when she is present. She will ask for the person who left the message, for she will not be able to speak with anyone else, nor will she be able to identify herself or the Center to anyone else but the initial caller (due to confidentiality reasons). Once she contacts you directly, she will do an intake with you, gathering the information that we need in order to assign you to one of our intern therapists. Once Kathy has done an intake with you, the Clinical Director will be notified and then assign your case to an intern therapist who is available during one of the times you stated you are available for counseling. You ought to hear from your intern therapist within 24-48 hours following the intake, who will then schedule your first appointment, most often within one week.